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Privacy Policy

Effective Date: 1/1/2021
Last Updated: 2/8/2025
 

Golden Hive Luxury Salon ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, and salon services.
 

By accessing or using our services, you agree to the collection and use of your information as described in this policy. If you do not agree with our data practices, we advise that you discontinue use of our services immediately.


1. Scope of This Privacy Policy
 

This Privacy Policy applies to:

  • Golden Hive Salon’s website and mobile application.

  • Online and in-person interactions at our salon.

  • Data collected through third-party integrations, such as payment providers or social media platforms.
     

This Privacy Policy does not cover third-party websites, services, or applications that may be linked to our platform. We encourage you to review their respective policies before sharing personal data.


2. Information We Collect


We collect different types of information to provide and improve our services.


a) Information You Provide Voluntarily

You may provide personal data when you:

  • Register for an account on our website or mobile app.

  • Book an appointment or purchase services/products.

  • Subscribe to marketing communications such as newsletters.

  • Submit inquiries, reviews, or participate in surveys.

  • Engage with us via social media or customer support channels. 

    This information may include:

  • Personal Identifiable Information (PII): Full name, email, phone number, physical address.

  • Billing & Payment Details: Credit/debit card information (processed securely).

  • User Preferences: Beauty service history, favorite products, and booking history.

  • Login Credentials: Account username and password (encrypted for security).


b) Information Collected Automatically
 

When you use our website or mobile application, we may collect:

  • Device Information: IP address, browser type, operating system.

  • Website Analytics: Click behavior, time spent on pages, referral sources.

  • Cookies & Tracking Data: Used for authentication, personalization, and targeted advertising.
     

Note: You can manage or disable cookies via browser settings.
 

c) Information From Third Parties
 

We may collect information from:

  • Social Media Platforms: If you log in via Google, Facebook, or Instagram.

  • Advertising Partners: Such as Google Ads or Meta Pixel for marketing.

  • Payment Providers: To process transactions securely.

​

3. How We Use Your Information


We use the data collected to:

  • Deliver and improve our services – Processing bookings, payments, and customer support.

  • Enhance user experience – Personalized beauty recommendations based on past interactions.

  • Send transactional updates – Confirmations, receipts, and service reminders.

  • Conduct marketing and promotions – Targeted email campaigns (opt-in required).

  • Maintain platform security – Fraud detection, dispute resolution, and abuse prevention.

  • Comply with legal obligations – Ensuring compliance with data protection regulations.


Marketing Preferences: Users can opt out of promotional communications at any time via account settings or the “unsubscribe” link in emails.


4. Legal Basis for Processing Personal Data
 

For users within jurisdictions that require a lawful basis for processing personal data (e.g., GDPR compliance), we process your information based on:

 

  • Consent: When you voluntarily sign up for newsletters or marketing communications.

  • Contractual Obligation: When processing bookings or purchases.

  • Legitimate Interest: To improve services, prevent fraud, or provide customer support.

  • Legal Compliance: To fulfill regulatory and legal obligations.


5. How We Store and Secure Your Information
 

a) Data Security Measures

We implement industry-standard security protocols to protect your data:

  • SSL Encryption: Secures all website transactions and communications.

  • Secure Databases: Personal data is stored on encrypted servers.

  • Role-Based Access Controls: Limits data access to authorized personnel only.

  • Regular Security Audits: Conducted to detect vulnerabilities and mitigate risks.
     

b) Data Retention Policy

We retain personal data only as long as necessary for business or legal purposes. Data is securely deleted or anonymized once it is no longer required.

Exception: Certain financial records or legal documents may be retained for compliance reasons.


6. Disclosure of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Payment processors, cloud hosting providers, analytics partners.

  • Law Enforcement: When legally required to comply with a court order or investigation.

  • Advertising Partners: To deliver personalized marketing content.
     

Third-Party Tracking & Advertising

  • We use Google Ads, Facebook Pixel, and other ad networks for remarketing purposes.

  • You may opt out of targeted advertising through Google Ads Settings or Facebook Ad Preferences.


7. Your Rights & Choices
 

a) Data Access, Modification & Deletion

  • View, update, or delete your personal data via account settings.

  • Request a copy of your data by contacting our support team.

  • Delete your account permanently upon request (subject to legal retention policies).
     

b) Opt-Out & Data Control

  • Unsubscribe from marketing emails via the “unsubscribe” link.

  • Disable cookies through browser settings.

  • Limit data collection by adjusting mobile device privacy settings.

To request changes, email us.


8. Children's Privacy

✔ Our services are not intended for users under 13 years of age unless accompanied by a major.
✔ We do not knowingly collect data from minors.
 

If a parent/guardian believes a child has provided personal data, they should contact us for immediate deletion.


9. Cookies & Tracking Technologies

Cookies enhance your browsing experience and allow us to:

  • Store login sessions and user preferences.

  • Analyze website traffic and visitor interactions.

  • Deliver personalized ads based on past visits.
     

Managing Cookies: Users can disable cookies via browser settings but may experience limited functionality (e.g., booking system issues).
 

10. Updates to This Privacy Policy

  • We reserve the right to modify this Privacy Policy at any time.

  • Changes will be communicated via email, push notifications, or website notices.

  • Continued use of our services signifies acceptance of the updated policy.
     

11. Contact Information

For inquiries regarding this Privacy Policy, please contact us

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